Complaints


We want to give you the best possible service.  However, if at any point you have any complaints or concerns about our work for you or about your bill, please raise these in the first instance with your client partner.  We will investigate your complaint promptly and carefully and do what we reasonably can to resolve the difficulties.  If you are not satisfied with his or her response and would like to take the matter further, please refer to our complaints procedure.

The Solicitors Regulation Authority can help if you are concerned about our behaviour.

The Legal Ombudsman may be able to help you if we are unable to resolve your complaint ourselves.  You must take your complaint to the Legal Ombudsman:

  • Within six months of receiving a final response to your complaint

and

  • No more than six years from the date of the act/omission; or
  • No more than three years from when you should reasonably have known there was cause for complaint.