7 Days is a weekly round up of developments in pensions, normally published on Monday mornings. We collate this information from key industry sources, such as the DWP, HMRC and TPR.
In this 7 Days
Pensions UK survey
On 23 December 2025, Pensions UK published a survey showing that savers want simpler, more accessible ways to manage their retirement savings and have clear preferences for how they receive information. Email updates are the most popular, chosen by 62%, followed by websites (44%) and paper statements or letters (37%). Newer channels such as video guides (13%), webinars (7%), social media updates (6%), and AI or chatbots (5%) remain less popular, although younger savers (18–24-year-olds) show higher interest (social media 11% and AI or chatbots 8%). Only 4% said they do not want to receive any pension information.
The survey also highlights areas where savers feel less confident including, knowing how much they should be saving for retirement (28%), planning for an adequate retirement income (26%), understanding the impact of inflation on future income (25%), and navigating tax rules for contributions or withdrawals (around 20%) are top concerns.
Dealing with PPF on a member’s behalf
On 30 December 2025, the PPF published guidance clarifying what is needed to prepare someone else to deal with the PPF on a member’s behalf.
The PPF usually requires a Letter of Authority (“LOA”) (which allows someone else to request information from it and for it to provide information to them) or a Power of Attorney (“POA”) (a legal document that lets an individual appoint one or more people to make decisions on their behalf. The PPF only accepts the Property and Finance type). A Court of Protection Order for a member could also be sent to the PPF to show legal permission to act on their behalf.
The PPF will accept a member’s verbal authority for someone else to deal with them on a phone call provided the member is there to answer some security questions. Such verbal authority is only valid for that particular call so where the member would like someone else to deal with PPF on an ongoing basis, setting up a LOA or POA is advisable.
