The use of AI tools (eg ChatGPT or Claude) by pension scheme members is no longer hypothetical. It is already reshaping how some complaints are drafted, framed and pursued. From generating structured complaint letters to assisting with...
Although it’s been a steep incline so far, we’ve made it to the halfway point of the year. With the football World Cup now dominating the headlines, there can likewise be pats on the back all round for getting the Pension Schemes Act...
PASA published industry guidance on artificial intelligence (AI) late last year. In this blog, we share our views on that guidance and what it means for trustees. “Be curious, with caution” The PASA guidance closes with the tagline...
Momentum with dashboards continues to build – last month we saw Money and Pensions Service (“MaPS”) shift another gear, as it announced it is recruiting participants for phase 2 of its consumer testing. What will phase 2 testing*...
Contracts, surveys, professional advisers, uncovering long-forgotten boxes, and negotiating funding Entering into a buy-in to secure DB pension liabilities shares many similarities with moving house. Both are significant undertakings that...
If you’re a trustee, you might be forgiven for thinking: another data protection requirement? But bear with us, this one is manageable, and for many schemes it won’t require a wholesale rethink of how complaints are handled. The Data...
As the cyber threat to the pensions industry becomes increasingly real, many trustee boards are planning a cyber-attack simulation exercise or “Cybergame” to see how they might fare if they were faced with a major cyber security...
The pensions de-risking market continues to mature, with an increasing focus on greater efficiency – both at the initial buy-in transaction stage, and later data cleanse and wind-up. This can only be good, as it will ultimately mean...
1 December 2025 saw the 25th anniversary of the introduction of pension sharing on divorce. Introduced to allow a divorcing couple to do something other than offset the value of their pension against other assets or have an attachment...
Pension schemes should ensure that all information given to members about their benefits is as accurate as it can be. However, even when the best of efforts are made, errors can still occur from time to time. And, when they do, they are a...
